Support
Contact Vintage Tracker
Friendly support for Vinted resellers — whether you need help with inventory tracking, profit calculations, subscriptions, or getting started with the platform.
We aim to respond within 24 hours on business days (Monday–Friday, CET).
1. Contact Support
We're a small team building Vintage Tracker for Vinted resellers. The fastest way to get help is by email — tell us what you need, include your account email, and we'll get back to you as soon as we can.
Before writing, check the FAQ below — your question may already be answered. For legal or privacy matters, see our Privacy Policy and Terms of Service.
2. Email Support
Reach us at support@vintagetracker.tech. We handle:
- Account issues — login, password reset, access problems
- Billing questions — subscriptions, invoices, plan changes
- Feature requests — ideas to improve Vintage Tracker
- Bug reports — errors, broken flows, import issues
We aim to respond within 24 hours on business days (Monday–Friday, CET).
3. Frequently Asked Questions
How do I get support?+
Email us at support@vintagetracker.tech from the address on your Vintage Tracker account. Include a clear subject line, what you were trying to do, and any screenshots for technical issues. Logged-in users can also submit feedback from the dashboard.
How quickly do you respond?+
We aim to reply within 24 hours on business days (Monday–Friday, Central European Time). Pro subscribers receive priority handling during beta. Urgent billing issues are routed as quickly as possible.
Can I request a feature?+
Yes. Email support with your idea and how it would help your Vinted reselling workflow. During Early Access we actively review feature requests from active users to shape the roadmap.
How do I report a bug?+
Email support@vintagetracker.tech with steps to reproduce the issue, your browser and device, and screenshots or screen recordings if possible. Mention whether the problem occurs on inventory, orders, billing, or Vinted import.
How do I cancel my subscription?+
Open Settings in your dashboard and use the Stripe Billing Portal to cancel before your next renewal. You keep access until the end of the current billing period. See our Terms of Service for full cancellation details.
4. Early Access Feedback
Vintage Tracker is in active development. Early Access users help shape what we build next — from Vinted URL import to profit analytics and order workflows.
Have an idea for a feature or a workflow that would save you time? Email support@vintagetracker.techwith "Feature request" in the subject line, or use the in-app feedback option after you receive beta access. We read every suggestion and prioritize based on what helps resellers most.
Ready to see your real margins?
Replace spreadsheets with a profit dashboard built specifically for Vinted resellers.
Join Beta WaitlistVintage Tracker · vintagetracker.tech